Our Promise to You

Our service is all about young people and is committed to ensuring that all the young people who live with us go on to achieve successful outcomes. We recognise this is particularly important for young people who have been looked after, in care or have left their homes here or abroad in difficult circumstances. Copies of this will be displayed in all our homes in communal spaces and made available for young people for whom English is not their first language.

If you have been referred to Aden Homes, then we look forward to welcoming you to your new home. Please take time to read this page so you know what to expect when you arrive.

Our Commitment to You

1. We will always treat you with respect and dignity because we believe you deserve it and are worth it.
2. We will work with you and your social worker(s) and other professionals involved in your care to make your stay with us as comfortable as possible.
3. During your stay with us we will try hard to listen to you and if we disagree with your views and opinions we will take all reasonable steps to explain why.
4. If you are not happy with any aspect of the service, you receive you can complain by speaking to the House manager first and then one of the Director’s if you are still are not happy. We will try and deal with your complaint as quickly as possible.
5. We will keep your information confidential at all times apart from when we feel that to do so would mean you or someone else may be in danger. We will share information with your social worker as agreed in your plan.

Our Expectations of You

These rules have been put in place to protect you and the other residents from harm. We expect all young people to abide by them and failing to do so could result in the loss of your placement.

1. It is your responsibility to maintain your own bedroom and keep it clean at all times.
2. You are expected to treat other young people and members of staff with dignity and respect at all times. We will not tolerate any kind of harassment, bullying or discriminatory behaviour on the grounds of race, faith, sexuality, disability or any other reason.
3. Physical abuse towards other young people and/or staff will not be tolerated and we will call the police and prosecute in the event of any assaults on staff or other residents.
4. Young people must not cause deliberate damage to any other person’s property.
5. NO smoking of illegal substances or drinking is allowed within the house. NO smoking is allowed within the home and may only take place outside or in the garden. Under no condition is smoking permitted in your rooms.
6. You are not allowed to have visitors in your room without permission from the staff and we reserve the right to refuse to allow this is we have any concerns.
7. You will return home before the curfew time agreed with our social worker and let the staff know if you are going to be late in good time. If you do not return without notice, we will report you to the police as a missing person.
8. We expect you to abide by our visitor’s policy.
9. You are not allowed overnight visitors.